Shipping | Pilates MattersĀ®

Order Confirmation:

Once your order has been placed, you will receive an email with your order confirmation. This email confirms that we have received your order in our system. We then reach out to our suppliers to confirm that it is in stock and available for immediate shipment. Once confirmed we will process the charges and submit your order for shipment. In the instance that your order is unavailable we will void the pre-authorization and inform you via email.

In the United States we offer Free Shipping on select products. On some products there is the option to upgrade to a faster shipping service.

Standard delivery for Pilates Equipment is curbside - as close to your entrance or garage as possible.

Large equipment is either shipped by air or ground via freight carrier. The equipment is carefully packed in a cardboard or plywood box.

For curbside delivery, the driver does not require assistance in unloading the equipment from the truck. It is advisable to have two individuals present to help unpack and transport the equipment inside the premises.

A phone call will be made by the carrier to arrange your delivery. The cost of delivery covers one scheduled attempt. Failure to be available during the scheduled time may result in additional charges.

Check the waybill before accepting delivery to ensure all packages listed on it have been delivered to you.

Upon delivery, please inspect your order and note any shipping damage to outer box prior to signing for receipt of the order. We cannot be responsible for damage to your order that is not reported and noted on the waybill.

Order Shipment:

Tracking will be sent to you via email as soon as your order is shipped. If you do not receive tracking information from us, feel free to follow up with us at sales@pilatesmatters.com.

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*Free US Shipping excludes Lagree Micro & Mini and Merrithew products. It also excludes shipping to Alaska, Hawaii and Puerto Rico.