Warranty Information | Pilates MattersĀ®

See the information below for in depth details on warranty:

Elina Pilates Logo by Pilates Matter

The company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notifyĀ usĀ of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, weĀ will be able to contact you immediately.

This warranty applies to equipment:

While equipment remains in the possession of original purchaser and proof of purchase is demonstrated.Ā If claims are made within the part-specific warranty period.Ā If upgrades are made as required by the Company

This warranty shall be null and void if:

All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed.Ā The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls.Ā An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.Ā The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company.Ā Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

Commercial Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

At Home Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

Steel or Wood Combo Chair

Limited Lifetime Warranty on metal frame and related welding.
Ninety Day Limited Warranty on upholstery. See below for conditions of warranty.
Two Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on metal frame and related welding.
Ninety Day Limited Warranty on upholstery. See below for conditions of warranty.
Two Year Limited Warranty on all other components.

Wood Tower or Aluminum Tower

Limited Lifetime Warranty on the components of the frame, and related welding.
Ninety Day Limited Warranty on upholstery.
One Year Limited Warranty on straps and spring clips.
Two Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on the components of the frame, and related welding
Two Year Limited Warranty on all other components

Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

Ninety Day Limited Warranty on upholstery. See below for conditions of warranty.
Two Year Limited Warranty on all other components.

Wall Board

One Year Limited Warranty on straps, and spring clips.
Two Year Limited Warranty on all other components.

Wall Unit

One Year Limited Warranty on straps, and spring clips.
Two Year Limited Warranty on all other components.

Private Pilates Logo by Pilates Matter

Equipment is covered by a 2-years warranty. The warranty only applies to damage of the main wood. If there is damage elsewhere this is not covered by the warranty.

Lagree Fitness Logo by Pilates Matter

For a period of one year following customersā€™ receipt of the machine, LagreeĀ will repair or replace, at their discretion, any items found to be defective. All warranty coverage will extend only in the event that the Machine is used solely for and in conjunction with the Lagree Fitness Training Method. The warranty is void if the training is modified and/or mixed with any other type of training.

This warranty coverage is limited to manufacturing defects and does not provide remedy for any defect or damage resulting from normal wear and tear (which includes, but is not limited to ripping, tearing, fraying, staining from liquids such as water, sweat or damp towels, rust, paint chipping or dulling, plastic cracking or breaking), misuse, negligence, improper assembly or installation, or any damage incurred during shipping or delivery. No warranty coverage or service will be provided for any machines not authorized for use by Lagree fitness.

The warranty does not cover the accessories which are purchased separately.

Conditions which void the Warranty:

  1. Storage which is not authorized by Lagree.
  2. Improper use of the equipment.
Peak Pilates Logo by Pilates Matter

Peak PilatesĀ® warrants to the original purchaser that our equipment will be free from defects in workmanship and materials. This warranty does not cover labor charges associated with replacing covered components. Part(s) repaired or replaced under the terms of this warranty will be warrantied for the remainder of the original warranty period only. This warranty becomes effective upon the invoice date of the original purchase from an authorized Peak PilatesĀ® dealer only. Peak PilatesĀ® retains the right to either repair, replace, or refund the price of any defective components under this warranty.

TheĀ casaā„¢Ā reformer carries a two-year limited warranty on the structural components. All other components, with the exception of wear components like the upholstery, ropes, foot strap and double loops are covered by a one-year limited warranty. If a failure due to workmanship and/or materials occurs, we will, at our discretion. repair or replace the defective components. Upholstery, ropes, foot straps and double loops are warrantied against defects in workmanship and/or materials for 60 days.

TheĀ MVeĀ® ChairĀ carries a two year limited warranty on the frame structural components effective as of the invoice date of the original purchase.

All other components, with the exception of the upholstery and Foot Pedal foam and cover, are covered by a one year limited warranty effective as of the invoice date of the original purchase. If a failure due to workmanship and/or materials occurs, we will, at our discretion, repair or replace the defective components. Upholstery and the Foot Pedal foam and cover are warranted against defects in workmanship and/or materials for 60 days effective as of the invoice date of the original purchase.

Limitations and exclusions:

This limited warranty does not apply to normal wear and tear, cosmetic damage, imperfections that are within design specifications or that do not materially alter functionality, or damage due to acts of God, accident, abuse, misuse, negligence, lack of normal maintenance, abnormal service or handling that differs from that specified for the casaTM reformer, improper installation or improper operation. In addition, alteration or modification of the product will void the warranty and is not covered.

Parts being returned to Peak PilatesĀ® for warranty credit must be shipped prepaid, accompanied by a packing list or tag bearing the RMA number and the customer name and contact info. No credit will be issued for parts returned without prior authorization from Peak PilatesĀ®. You must report damages that occurred during shipping within 48 hours ofĀ receipt of goods.

Peak PilatesĀ® reserves the right to review defective part(s). All costs of shipping defective part(s) to and from Peak PilatesĀ® for inspection shall be borne solely by the original purchaser. Any repair or modification of defective part(s) by anyone other than a Peak PilatesĀ® technical representative or authorized service provider will void this warranty. If Peak PilatesĀ® determines, in its sole discretion, that it is impractical to ship defective parts back to Peak Pilates, Peak PilatesĀ® may designate, in its sole discretion, a repair facility to inspect and estimate the cost of repair the defective part(s). The cost, if any, of shipping defective part(s) to and from such repair facility and cost of the estimate shall be borne solely by the original purchaser, Defective part(s) must remain available for inspection until the claim is finalized. Whenever claims are settled, Peak PilatesĀ® reserves the right to be subrogated under any existing insurance policies that the claimant may have.

Disclaimer of warranties. Limitation of liability.

This warranty is in lieu of all other warranties, expressed or implied, including without limitation, the implied warranties of merchantability and fitness for a particular purpose. Repair or replacement as provided above shall be the sole and exclusive remedy available to the purchaser. Correction of defects, in the manner and for the period of time described above, shall constitute complete fulfillment of all liabilities and responsibilities of Peak PilatesĀ® to the purchaser with respect to contract, negligence, any incidental or consequential damages based upon breach of express or implied warranty on this product or otherwise. Some states do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Warranties outside of the US may vary.

Merrithew Logo by Pilates Matter

The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaserā€™s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

Reformers
  • Professional Ā· Rehab Reformers
    • SPXĀ® Max, V2 Maxā„¢ (formerly the Professional Reformer), SPXĀ® Max Plusā„¢, V2 Max Plusā„¢ and Rehab V2 Max Plusā„¢ Reformers:
      • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
    • MPXā„¢ Reformers:
      • 2-year warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
  • At Home Reformers
    • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
    • This warranty shall be null and void if an At Home SPXĀ® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
  • All Reformer models
    • Ninety (90) day limited warranty on fabric and upholstery. See below for conditions of warranty
    • One (1) year limited warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet, spring O-rings, Molded Spring Holder and spring covers
    • Two (2) year limited warranty on all other Reformer components
Reformers accessories
  • Two (2) year limited warranty on wood components, frames and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-TrampĀ® Rebounder, Rotational Diskboardā„¢, Jumpboard, Cross-bowā„¢ and Vinyasa Triangleā„¢
  • Ninety (90) day limited warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty

Cadillac / Trapeze Table / Wall Unit

  • Limited lifetime warranty on vertical bars and overhead frame, components of the frame and related welding
  • Ninety (90) day limited warranty on upholstery
  • One (1) year limited warranty on straps and spring clips
  • Two (2) year limited warranty on all other components

Ladder Barrel

  • Limited lifetime warranty on metal frame and related welding
  • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
  • Two (2) year limited warranty on all other components

Spine Corrector / Spine Supporter / Pilates Edge / Arc Barrel / Stability Barrel

  • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
  • Two (2) year limited warranty on all other components

Spring Wall

  • One (1) year limited warranty on straps and spring clips
  • Two (2) year limited warranty on all other components

Stability Barre

  • Limited lifetime warranty on the components of the frame and related welding.
  • Two (2) year limited warranty on all other components including Connector.

Stability Chairā„¢

  • Limited lifetime warranty on metal frame and related welding
  • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty.
  • Two (2) year limited warranty on all other components

    This warranty applies to equipment:

    • While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
    • If claims are made within the part-specific warranty period
    • If upgrades are made as required by the Company

    This warranty shall be null and void if:

    • All safety, maintenance and usage guidelines as specified in the appropriate equipment manuals are not followed.
    • Equipment is used for any other purpose other than as intended, is stored or used outdoors, in environments without adequate climate/humidity controls.
    • Equipment has been subjected to accident, misuse, abuse, improper service or any modification not authorized by the Company.
    • An At Home SPXĀ® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public.

    Equipment fabric and upholstery:

    • Ninety (90) day warranty. Fabric and upholstery on Merrithew equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required. Warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

    Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Tower Trainersā„¢, Wall Units, Spring Wallsā„¢, etc.) every two (2) years may void this warranty. Warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable) or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

    At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

    Crafted with pride, precision and the highest quality components, Merrithew equipment is sleek and versatile. Our wooden products are fashioned with rich and durable wood, showcasing its natural beauty. This may include color variations and knots, which add a unique, one-of-a-kind personality and character to your equipment. Wood materials were once trees, breathing organisms that worked to survive. Every warp, knot, or mineral streak is a testament to a treeā€™s life, and the years it lived through. Not every piece of Baltic Birch will have patches or streaks, but that doesnā€™t make it better or worse than the parts that do. The patches do not affect the integrity or quality; the wood stands up to our high-quality standards and is natural and unique. Merrithew will not replace products that may have oval patches, knots, or biscuits as they fall within our quality standards.

    Align Pilates Logo by Pilates Matter

    Commercial Reformers Warranty

    Align-Pilates offers the following limited lifetime warranty, for the periods as stated below from the date of purchase to the original owner of their products, upon presentation of an original invoice in their name.Ā 

    The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse, modification or unauthorized repair; scratches to the finish, and tears or indents in the upholstery. The warranty does not cover shipping charges, customs clearance fees, or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty. The warranty will be null & void if springs are not changed as specified or if the equipment is used for any other purpose other than for recognized Pilates repertoireĀ or if the equipment has been subjected to accident, abuse, improper service, or modification not authorizedĀ by the Align-Pilates.

    Ā To read more: Align Pilates Commercial Warranty.pdf

    Home Reformers Warranty

    The warranty covers domestic usage only - the H1/ F2/F3 is not warranted for commercial or professional use. Align-Pilates will repair or replace any mechanical part that malfunctions due to defects in materials and/or workmanship during the warranty period.

    The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse, modification or unauthorized repair; scratches to the finish, and tears or indents in the upholstery. Align-Pilates will, at its discretion, repair or replace any parts deemed defective during the warranty period. If we opt to repair or replace your apparatus, this may require that your product is returned for inspection at our premises prior to sending out replacement apparatus. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only.Ā 

    This warranty will be null & void if springs are not changed as specified or, if all safety, maintenance and usage instructions as specified in the manuals are not observed or, if the equipment is used for any other purpose other than for Pilates repertoire or if the equipment has been subjected to accident, abuse, improper service, or modification not authorized by Align-Pilates.

    To read more: Align Pilates Home Warranty.pdf

    CommercialĀ Duration of Limited Warranty Ā HomeĀ Duration of Limited Warranty
    • A 10-years warranty of Metal & Aluminum Frames & welded components.Ā 

    • Wooden Frames, Gear bar and foot bar mechanisms - A 5 year warranty. Wooden frames must not be positioned next to convection radiators or air conditioning units.

    • Other non-wear and tear components- A 2-years warranty.

    • Ropes, Straps, Spring Clips, Handles, Fuzzies, Wheels, foot straps, Rotational disks & powder coating 1 year warranty.

    • Springs - A 2 year / 3,000 hours warranty is given on all springs, excepting that a decrease of 5% of the spring power per 1,500 hours usage is acceptable according to internationally standards. Align-Pilates Springs should be replaced after a maximum of 3,000 hours use or 2 years, whichever is earlier. In the event of any signs of damage or wear springs should be replaced immediately regardless of age or usage.

    • Upholstery
    • H1/F2/F3 reformer carries a 2-years warranty for the main steel frame and standing platform and the following warranty on other parts;

    • Springs - A 2 year / 3,000 hours warranty is given on all springs, excepting that a decrease of 5% of the spring power per 1,500 hours usage is acceptable according to international standards. Align-Pilates Springs should be replaced after a maximum of 3,000 hours use or 2 years, whichever is earlier. In the event of any signs of damage or wear springs should be replaced immediately regardless of age or usage.

    • All other parts including wear and tear parts including wheels, straps, ropes: 1 year

    • Upholstery


    W
    arranty Return Procedure

    The customer must call Align-Pilates or its authorized Distributor for authorization prior to returning the equipment. The customer is responsible for the cost of returning products to Align-Pilates (or their appointed Distributor) for warranty adjustment should this be deemed necessary. The customer is responsible for any damage or loss during shipment back to Align-Pilates (or their appointed Distributor). The customer is responsible for the cost of return freight to them in the event Align-Pilates decline to make a warranty adjustment. Align-Pilates do not accept responsibility for any items returned without a pre-approved authorization number, which must be clearly marked on the outside of the package.

    Have a question regarding warranty? Contact us at sales@pilatesmatters.com

    Ā 

    BASI SYSTEMS Warranty

    THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE

    WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

    OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS LIMITED WARRANTY.

    TO THE EXTENT NOT PROHIBITED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    WHO MAY USE THIS LIMITED WARRANTY?

    This limited warranty only extends to the consumer who originally purchased the product. This limited warranty does not extend to any subsequent owner or other transferee of the product.

    WHAT DOES THIS WARRANTY COVER?

    We offer the following limited warranty. This limited warranty becomes effective on the invoice date of the original purchase and extends to the time limits expressed in this limited warranty. Any parts that are repaired or replaced under this limited warranty will follow the original warranty period. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

    We guarantee that our products will be free from defects in material or workmanship for the duration of the applicable warranty period. If you have a defective product that you believe is covered in this limited warranty, it is important to follow the proper return procedure set forth in this limited warranty.

    Defective parts that conform to the limited warranty guidelines will be repaired, replaced, or refunded at the sole discretion ofĀ Pilates Matters in accordance with the following terms:

    • The repair or replacement is due to a manufacturing or materials defect.
    • The part has been used only for the intended purpose, and the safety, usage, and maintenance guidelines have been followed.
    • The defect is not due to wear and tear, scratches, tears or stains to fabric, misuse, unauthorized modifications, unauthorized repair or failure to comply with instructions
    • The defect is not due to exposure to cosmetic oils or chemicals, harsh chemicals, bleach, exposure to industrial fallout, chemical fallout, tree sap, sand, mud, salt or abrasive natural or chemical causes.
    • The defect is not due to submergence of a part in water, indoor flooding or fire damage.
    • The part is owned by the original retail purchaser, and proof of purchase is demonstrated. The warranty is not transferable.
    • The claim is made within the proper warranty period.
    WHAT DOES THIS WARRANTY NOT COVER?

    This limited warranty does not cover any damage due to:
  • transportation;
  • storage;
  • improper use;
  • failure to follow the product instructions or to perform any preventive maintenance;
  • modifications;
  • unauthorized repair;
  • normal wear and tear; or
  • external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
  • If any box/ product damage or missing box/part is noticed at the time of delivery, it must be documented on the Proof Of Delivery document, otherwise Basi Systems will not accept any liability. A claim for damaged or missing box/parts must be made within 5 (five) business days of delivery with this signed proof of delivery document

    WHAT IS THE PERIOD OF COVERAGE?

    Ten Year Warranty

    Offered for the frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul) and Reformer gearbar and footbar mechanisms.

    Two Year Warranty

    Offered for springs and mechanical components.

    Ninety Day Warranty

    Offered for upholstered parts, ropes, straps, and loops. This does not cover wear-and-tear, stains, indentations, scratches or defects arising from abuse or use of harsh chemical cleansers. If the identical fabric is unavailable, an equivalent will be provided.

    WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

    With respect to any defective product during the warranty period, described above, we will, in our sole discretion, repair or replace such product (or the defective part) or refund the purchase price of such product.

    HOW DO YOU OBTAIN WARRANTY SERVICE?

    To obtain warranty service, you must email Customer Service at sales@pilatesmatters.comĀ during the warranty period to obtain a Return Authorization (RA) number. No warranty service will be provided without a RA number.

    LIMITATION OF LIABILITY

    THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILTIY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    Ā