Elina Pilates Ladder Barrel with a Wooden Base

Order Confirmation:

Once your order has been placed, you will receive an email with your order confirmation. This email confirms that we have received your order in our system. We then reach out to our suppliers to confirm that it is in stock and available for immediate shipment. Once confirmed we will process the charges and submit your order for shipment. In the instance that your order is unavailable we will void the pre-authorization and inform you via email.

In the United States we offer Free Shipping on select products. On some products there is the option to upgrade to a faster shipping service.

Standard delivery for Pilates Equipment is curbside - as close to your entrance or garage as possible.

Large equipment is either shipped by air or ground via freight carrier. The equipment is carefully packed in a cardboard or plywood box.

For curbside delivery, the driver does not require assistance in unloading the equipment from the truck. It is advisable to have two individuals present to help unpack and transport the equipment inside the premises.

A phone call will be made by the carrier to arrange your delivery. The cost of delivery covers one scheduled attempt. Failure to be available during the scheduled time may result in additional charges.

Check the waybill before accepting delivery to ensure all packages listed on it have been delivered to you.

Upon delivery, please inspect your order and note any shipping damage to outer box prior to signing for receipt of the order. We cannot be responsible for damage to your order that is not reported and noted on the waybill.

Order Shipment:

Tracking will be sent to you via email as soon as your order is shipped. If you do not receive tracking information from us, feel free to follow up with us at sales@pilatesmatters.com.

*Free US Shipping applies to select products only. It excludes Merrithew, Align Pilates, BASI Systems, and Peak Pilates products, and all Lagree Fitness products except the Mega Pro. It also excludes shipping to Alaska, Hawaii and Puerto Rico.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@pilatesmatters.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

If your order is cancelled within 24 hours we will be able to provide you with a refund. If it has been longer than 24 hours we will try our best to cancel your order however there is no guarantee we will be able to. It is important to contact us as soon as possible when attempting to cancel an order. Shipped orders are not eligible for cancellation or returns. If your order is eligible for a refund you may be held accountable for actual return shipping charges and the processing fee on credit card transactions. Refunds will only be issued to the original credit card that you use when placing your order.

Returns:

Even though we have complete faith in every product we offer, we recognise that you might have second thoughts or that your purchase may not live up to your expectations. We have a 30-day return policy for the many of our products as a result.

30-day return policy applies for: Align Pilates Accessories, Elina Pilates Accessories, Merrithew Accessories, BASI Systems Accessories, MetaLife Accessories and HUUM products. Please note you may be liable for the return shipping and a restocking fee.

Products in which all sales are final: Elina Pilates (excluding accessories), Merrithew (excluding accessories), BASI Systems (excluding accessories), Cryospring, Activemine Pilates, Align Pilates (excluding accessories), Fitkon, Lagree Fitness, Peak Pilates, Private Pilates and MetaLife Pilates (excluding accessories).

Pilates Matters® has partnered with Klarna & Shop Pay to offer customers the option to use financing on their purchase. 

These payment options are available at checkout and allow eligible customers to either pay in full or split qualifying orders into installments.

Selecting a financing option will not affect the shipping or delivery time of your product. Your product will be delivered to your door at the same speed that it would if you were to purchase using any other payment method.

Each financing option is slightly different, so use the information below to select the option which is best suited for you.

With Klarna, eligible customers can choose flexible payment options at checkout.

Depending on your order and eligibility, you may have the option to:

• Pay in full
• Split your purchase into installments
• Choose other available financing options

Easy and simple

Apply in seconds and receive an instant decision. Once approved, you can manage your payments anytime through your Klarna account at www.klarna.com.

• Add items to your cart
• Select Klarna at checkout
• Enter a few details and receive an instant decision
• Klarna will send confirmation and payment reminders
• Manage your payments anytime through your Klarna account

Important information

• Klarna is available only to eligible customers
• Payment options are subject to approval
• Not all customers or orders will qualify
• Terms, rates, and installment options are determined by Klarna

Each financing option is slightly different, so use the information below to select the option that best suits you.

You can either pay in full or split your purchase into installments.

Available installment payment options at checkout

• Two biweekly, interest-free payments for orders from $35 to $50 USD
• Four biweekly, interest-free payments for orders from $50 to $999.99 USD
• Monthly payments for orders from $150 to $30,000 USD

Monthly installment orders:

• Are interest-bearing from 0–36% APR, where available
• Can be repaid over 3, 6, 12, 18, or 24 months depending on purchase amount
• Are subject to federal, state, and provincial regulatory limitations

For orders exceeding $20,000 USD, a down payment may be required.

How it works

• Add items to your cart
• Select Shop Pay as your payment method at checkout
• Select to pay in installments
• Review all available installment options and choose the one best suited to you
• Review your purchase and make your first payment at checkout

Important information

• Installment options are subject to an eligibility check
• Not every customer or order will qualify
• Eligibility is based on your total order amount, including shipping, taxes, and discounts
• Estimated installment payments (e.g. monthly or biweekly amounts) are based on the product price only. Taxes and shipping are added at checkout, so your final installment amount may be slightly higher
• Rates range from 0–36% APR
• A down payment may be required
• Payment options are provided by Shop Pay’s lending partners

Rates from 0–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. More options may be available upon approval. State notices to consumers: affirm.com/licenses.

International customers

Shop Pay Installments is currently available only for eligible customers in supported regions, including:

• United States: $35 – $30,000 USD
• Canada: $35 – $30,000 CAD
• United Kingdom: £50 – £30,000 GBP

If you are shopping from outside these regions, Shop Pay Installments may not be available. Payment options shown at checkout will depend on your location and eligibility.