Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your payment.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

In the United States we offer Free Shipping on select products. On some products there is the option to upgrade to a faster shipping service.

Standard delivery for Pilates Equipment is curtsied - as close to your entrance or garage as possible.

Large equipment is either shipped by air or ground via freight carrier. The equipment is carefully packed in a cardboard or plywood box.

For curbside delivery you do not need to assist the driver in removing the equipment from the truck. It is recommended that there are two people available to assist with unpacking and and carrying the equipment into the premises.

The carrier will call you to schedule your delivery. Delivery prices include one scheduled delivery attempt. If you are not present for the scheduled delivery time you may be responsible for additional fees.

Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you. Upon 

Upon delivery, please inspect your order and note any shipping damage to outer box prior to signing for receipt of the order. We cannot be responsible for damage to your order that is not reported and noted on the waybill.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will dispatch within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@pilatesmatters.com.

*Free US Shipping excludes Lagree Micro & Mini and Merrithew products. It also excludes shipping to Alaska, Hawaii and Puerto Rico.

Pilates Matters® has partnered with Klarna & Shop Pay to offer customers the option to use financing on their purchase. 

The financing options are available in the checkout.

Selecting a financing option will not affect the shipping or delivery time of your product. Your product will be delivered to your door at the same speed that it would if you were to purchase using any other payment method.

Each financing option is slightly different, so use the information below to select the option which is best suited for you.

Easy and Simple. No bank account or credit card required. Manage your payment at any time by logging into your account at www.klarna.com.

1. Add items to your cart.
2. Select "Klarna" as your payment method at checkout.
3. Enter simple information and know instantly if you’re approved.
4. Klarna will send you an email confirmation and payment reminders.
5. Complete all future Klarna purchases with just a single click.

Each financing option is slightly different, so use the information below to select the option which is best suited for you.

Either pay in full or split your payments into instalments.

You can choose between the following instalment payment options at checkout:

• Four, biweekly, interest-free payments, for orders from 50 USD to 999.99 USD.
• Monthly payments for orders from 150 USD to 17,500 USD. Monthly instalment orders are interest-bearing from 10 to 36% APR, and may be paid in three, six, or twelve months depending on purchase amount.

1. Add items to your cart.
2. Select "Shop Pay" as your payment method at checkout.
3. Select to pay in instalments.
4. Review all of the instalment payment options that are available to you, and then choose the option best suited for you.
5. Review your purchase, and then make your first payment at checkout.

The estimated payment amount excludes taxes and shipping. Rates range from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. More options may be available upon approval. State notices to consumers: affirm.com/licenses.